So on one hand, yes. On the other hand, there are tasks that are onerous to non technicians.

If you asked me to do it manually, sure. I’ve interacted with a bunch of software, understand measurement systems, done some programming etc.

My wife on the other hand… There’s no overlap between ecology or life sciences in this task. Outside her ability.

Maybe support agent was being lazy, or ignorant.

The portal the agents use should be able to bring up internal info via keywords like “colour registration”